NHTSA Complaint #11523815 — 2017 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11523815
Vehicle 2017 FORD ESCAPE
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

My power steering has gone out 6 times in the last month. It has happened once while driving on the road, and the other times in parking lots while attempting to park. I get the error Service Steering - the electric power steering system has detected a fault. I turn the car off and back on, and steering returns, but the problem persists. Since this occurred while driving at an intersection, it was extremely dangerous and I almost drove straight into another vehicle because I couldn't steer manually. I took it to a dealership, who couldn't replicate the problem. There were no other warnings or messages prior to the failure and appeared the first time the failure happened. I am concerned for my safety and the safety of others and don't feel comfortable driving the car.

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