NHTSA Complaint #11523661 — 2015 VOLKSWAGEN JETTA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11523661
Vehicle 2015 VOLKSWAGEN JETTA
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

The engine light on my 2015 VW Jetta Hybrid was enabled and my car stuttered and stopped while idling at stop lights, and in some cases projected my car forward slightly while pressing the brake. I brought my vehicle for diagnosis and was told that the cause was failure from the mechatronics unit and that my car should essentially be scrapped since they cannot locate a replacement part. I understand that this is a significant safety issue as the engine can simply stop working at any time. I have learned that my VIN was included in the NHTSA recall 19V-866 for the "Interim repair" portion of the recall, but it was NOT included in the "Part 573" final remedy portion of the recall, which included a corrective action to "install a mechatronic unit repair kit". As my VIN number was somehow removed from the second step of this recall, it has now posed a significant safety issue. I have read a similar complaint on this site that was posted in February of this year for this same issue and car model. I completely concur with that consumer that more investigation on this recall needs to be done to allow for additional VINs to be included in this recall. I believe my vehicle should have been included in the repair portion of this recall - which may have been an error on the part of VW.

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