NHTSA Complaint #11523504 — 2008 LEXUS GS

I am writing to file a complaint against Lexus Corporation regarding a significant safety issue with my vehicle. Despite NHTSA’s recall notice for defective engine valve springs installed in certain 2008 GS350 vehicles with a specified range of VIN numbers that includes my vehicle’s, Lexus still persevered my car is not applicable for the recall and refused to cover the necessary repair costs after identifying the root cause of my car’s engine failure to be a broken valve spring out of a total of 24, as was initially diagnosed by a local auto repair shop. Their negligence of timely contacting impacted vehicle’s owner and outright refusal to cover this critical recall repair cost is truly outrageous as my own life and public safety have been in danger during these years. My vehicle experienced a near-catastrophic sudden engine failure with violent shaking and stalling at around 7:30am on April 27 while traveling on Highway 101. Fortunately, I managed to exit the highway safely during the heavy traffic and pulled into a nearby parking lot. It was towed to a local auto repair shop for initial diagnosis and a few days later transported to the Stevens Creek Lexus repair facility as instructed by them. The National Highway Traffic Safety Administration (NHTSA) has issued a recall (document link: https://static.nhtsa.gov/odi/rcl/2010/RCMN-10V309-1264.pdf) encompassing the range of vehicles affected by the defective valve springs, which includes my vehicle. However, despite being within the recall range, Lexus Corporate still refused to cover the repair costs. I respectfully request your intervention in conducting a thorough investigation into this matter. It is crucial that Lexus Corporate be held accountable for their actions, and appropriate measures be taken to rectify this safety issue without delay. The safety of consumers must always be a top priority, and I trust that NHTSA will take decisive action to protect the public from further harm.