NHTSA Complaint #11362140 — 2008 LEXUS GS

ALMOST 2 MONTHS STARTED TO EXPERIENCE WET DRIVERS FLOOR. I DRIED THE WATER PUDDLE UP. IN TWO DAYS PUDDLE BACK ALONE WITH THE DRIVERS SIDE BACK FLOORS WET. I DRIED THE WATER UP AGAIN. I TOOK MY VEHICLE TO LEXUS DEALERSHIP. TECHNICIAN UNCLOGGED THE SUNROOM HOSE DRAIN AT A COST $155.15 THE NXT COUPLE OF DAYS THE PUDDLES ARE BACK. SERVICE CONSULTED STATED THEY HOPE THE PROBLEM IS FIXED. IN 2014 LEXUS REPAIRED HVAC EVAPORATORS DRAIN HOSE ON 2007-2017 LEXUS VEHICLES EXCEPT THE LEXUS GS. I HAVE WIPE WET WINDOWS EVEN WHEN THE HVAC IS OFF. I CALLED LEXUS CLAIM WAS TOLD THEY COULD NOT HELP WITH THE PROBLEM. BUT, NEVERTHELESS MY COMPLAINT WOULD BE REVIEWED AND WAS TO RECEIVE AN ANSWER WITHIN 24 HRS. I WAS TOLD BY DEALERSHIP TO BRING BACK IF PROBLEM CONTINUED. I FEEL THAT WOULD BE A DIME AND NICKEL TRANSACTIONS. ON THE LEXUS BLOG MANY INDIVIDUALS HAVE SPENT UP TO $2500 AND PROBLEM STILL EXIST. TO SOLVE THE PROBLEM THEY SOLD THE CARS VOWING NEVER TO PURCHASE A LEXUS. THANK YOU.