NHTSA Complaint #11523473 — 2017 KIA SOUL EV ELECTRICAL SYSTEM

Complaint Details

ODI Number	11523473
Vehicle	2017 KIA SOUL EV
Component	ELECTRICAL SYSTEM
Date of Incident	March 14, 2023
Date Filed	May 23, 2023
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Original factory installed driver's side seat heater shorted out, caused fire and burned a hole in the seat back. This thermal event was reported to Kia Customer Service on March 16, 2023. Kia has not responded back for over 2 months, to address this issue. Kia case no. 15394468. Same problem with Kia Soul in Canada resulted in a recall to address the problem. Afraid to use the passenger side seat heater, as another short and fire can occur.

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Recent Complaints for the 2017 KIA SOUL EV

#11606165 — ENGINE — August 2, 2024 — When I apply brake the vehicle doesn’t stop it jumps out (as if someone has crashed hitting the rear of the vehicle) ...

#11606165 — SERVICE BRAKES — August 2, 2024 — When I apply brake the vehicle doesn’t stop it jumps out (as if someone has crashed hitting the rear of the vehicle) ...

#11588840 — ENGINE — May 15, 2024 — The contact owns a 2017 Kia Soul EV. The contact stated that while driving at an undisclosed speed, there was an abno...

#11585421 — VISIBILITY/WIPER — April 26, 2024 — Driving down open road with no vehicles in front or back when suddenly the rear window made a huge bang. It was rain...

#11570798 — SERVICE BRAKES — February 8, 2024 — Application of the brakes causes complete vehicle shutdown along with message to check electrical system. Brakes appe...