NHTSA Complaint #11522751 — 2019 TESLA MODEL X

When using cruise control the car decides to randomly hard-brake dropping instantly 40+ mph OR it increases speed higher than the set cruise control for no reason. We literally have had our bodies slammed into the seats during braking and we will inevitably be rear-ended for this faulty “phantom” braking. We submitted a service request to Tesla on 5/18/23 and were told there’s nothing to be done because it’s in Beta Testing. This is dangerous and unacceptable. Almost all new cars have adaptive cruise and those other brands have figured this out. Tesla ignoring this and basically saying “it’s not our fault” is irresponsible.