NHTSA Complaint #11522703 — 2017 FORD EXPLORER

The contact owns a 2017 Ford Explorer. The contact stated that after parking the vehicle, it was discovered that the passenger’s side windshield trim panel had detached from the vehicle. Later while driving approximately 70 MPH, the front driver’s side windshield trim panel detached from the vehicle. The contact rolled down the window to retrieve the detached panel to prevent the trim panel from separating from the vehicle. The vehicle was taken to the local dealer who indicated that the trim panels needed to be replaced. The vehicle was not yet repaired. The contact stated that vehicle had experienced the failure listed in the NHTSA Action Number: PE23001 (Equipment). The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 60,000.