NHTSA Complaint #11522528 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11522528
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

On May 7th 2023, engine failure occurred on my 2017 Hyundai Santa Fe while accelerating up to speed on minor arterial roadway with speed limit of 55 miles per hour. Engine cut out at about 6,000 rpm and check engine light flashed on. After pulling over, the engine exhibited clunking sound when trying to slowly accelerate to move onto tow truck. No warning lights for low oil or otherwise appeared prior to the engine failure despite mechanic reporting after the fact only 1 quart of oil was in the vehicle at the time of engine failure (should have been 5 quarts). Mechanic (Allies Automotive) described the engine as irreparable as an interior rod "buckled". Vehicle was not leaking oil and was regularly maintained every 5-7k miles with synthetic oil changes and routine maintenance tune-up services completed at or prior to dealer-recommended maintenance schedules including latest 100k milestone tune-up. Vehicle only had 117k miles at the time of the incident and was in excellent condition inside and out with an estimated re-sale value of approximately $14k. I was VIN:[XXX] The closest recall information related i could find would be that of NHTSA campaign 17V578000 (Hyundai recall No. 168) which applied to 2017Hyundai Santa Fe Vehicles produced between Jan 26th 2017 and Feb 13th 2017. When i search by my VIN I don't see it recall 168 come up; despite the engine failure appearing to match the description. Hyundai stated would not replace engine. Summary Hyundai Motor America (Hyundai) is recalling certain 2017 Santa Fe vehicles equipped with 3.3L engines. The crankshaft assemblies may have been produced with surface irregularities in the crankshaft pin, causing engine bearing wear. Remedy Hyundai will notify all owners, and dealers will inspect and replace the engine, as necessary, free of charge. The recall began November 6, 2017. Owners may contact Hyundai customer service at [XXX]. Hyundai's number for this recall is 168. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(

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