NHTSA Complaint #11522461 — 2014 KIA OPTIMA

The contact owns a 2014 Kia Optima. The contact received notification of NHTSA Campaign Number: 21V331000 (Service Brakes, Hydraulic) and 22V093000 (Fuel System, Gasoline), however, the parts to do the recall repairs were unavailable. The contact had taken the vehicle to two dealers for the recall repairs. The contact stated that one charged her a fee for the recall repair however, there was no evidence that the recall repair was completed. The contact was referred by the manufacturer to another dealer who did not perform the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.