NHTSA Complaint #11522282 — 2017 CHRYSLER PACIFICA PLUG-IN HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11522282
Vehicle	2017 CHRYSLER PACIFICA PLUG-IN HYBRID
Component	ENGINE
Date of Incident	February 4, 2023
Date Filed	May 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

I have been trying to take care of this urgent safety recall since February 2023. The local dealership (4520 Shelbyville Rd, Louisville, KY 40207) keeps telling me that they don't have a "loaner" care to provide to me while my vehicle is being repaired. I am a single father with 7 year old and primary care giver to 77 year old mother with Alzheimers, I must have a replacement car while mine is being repaired especially since this is the manufacturer responsibility. Please help.

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