NHTSA Complaint #11522069 — 2014 CADILLAC CTS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11522069
Vehicle	2014 CADILLAC CTS
Component	POWER TRAIN
Date of Incident	May 1, 2023
Date Filed	May 15, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2014 CTS 3.6 Differential was replaced in 2019 under manufactures warranty. Les than 50k miles later the differential has gone out again. The dealer will not honor the previous install and wants to charge me close to $6k to fix. This is a known problem with every model because they all have the same differential. GM will only honor the turbo version of the 2014 CTS with the same defective rear end. This can be very dangerous if the rear end locks while driving at any speed. GM is putting my family and others on the road by ignoring a known issue. I am calling out Putnam Cadillac in Berlingame Ca. taking a blind eye to a known issue.

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