NHTSA Complaint #11521982 — 2016 MITSUBISHI OUTLANDER

The contact owns a 2016 Mitsubishi Outlander. The contact stated that while driving at low speeds and merging off the highway and entering the cloverleaf, the brake pedal was depressed but the vehicle failed to respond. The contact was able to coast off the roadway. There were no warning lights illuminated. There was an abnormal rumbling sound heard. The vehicle was towed to the residence. The tow truck mechanic informed the contact that the screws to the calipers were missing. The contact called the local dealer and was informed that unknown repairs were completed in 2018; however, the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 62,000.