NHTSA Complaint #11521766 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact stated while driving 75 MPH the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "Sport (S)" mode and the vehicle continued to lose motive power. The contact stated that the RPM was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 MPH, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone APP alerted her to Customer Satisfaction Program Number: 22N12 – (Transmission Bellhousing area flex plate cracks - Power Train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.