NHTSA Complaint #11521567 — 2019 DODGE DURANGO

While driving 70 mph on the highway, the car gave a light that stated, "power steering unavailable" and in fact, I had no power steering. I had to really muscle the car to get it to turn at all. If this had happened while I was turning a corner, it could have been the cause of an accident. Obviously driving a car with no power steering is dangerous in and of itself, not to mention it happening out of the blue while driving at highway speeds. There was no prior warning to the light coming on. This is a car with just over 40k miles on it and is a used Dodge certified car. We had to wait several weeks for an appointment at our local Dodge dealership at which time they confirmed the steering rack is defective. The part was at least 60 days out, indicating to me that this is an issue with other vehicles as well. Fast forward to last week and we were informed the part was in and we could have the car back by the end of this week. However, yesterday (5/10/2023) we received a call that the part that was delivered to the dealership was also defective. They got the part installed, but could not get the computer to recognize it. Currently we do not have a timeline on when a new, hopefully not defective, part will be delivered. We are lucky because we have MOPAR care on the vehicle and it will cover the cost of the repair and they will reimburse us for the use of the rental car, although the rental car is inadequate compared to the car that I purchased.