NHTSA Complaint #11281110 — 2019 DODGE DURANGO STEERING

Complaint Details

ODI Number	11281110
Vehicle	2019 DODGE DURANGO
Component	STEERING
Date of Incident	October 31, 2019
Date Filed	November 19, 2019
Mileage	8,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

AFTER DROPPING OFF MY OLDEST DAUGHTER AT PRESCHOOL, I DROVE FOR ROUGHLY 2.5 MILES AND PARKED THE CAR, I SUFFERED A TOTAL LOSS OF POWER STEERING. THE TRUCK HAS A COMPLETELY ELECTRIC STEERING SYSTEM. THIS OCCURRED 10/31/2019. ON THIS DATE I TOOK THE VEHICLE TO THE LOCAL DEALERSHIP FOR DIAG. THEY CALLED 11/1/2019 AND STATED THAT IT NEEDED A NEW STEERING RACK. IT IS NOW 11/19/2019 AND THE PART IS STILL ON BACK ORDER. CHRYSLER KEEPS PUSHING THE DATE BACK. I STILL DO NOT HAVE THE VEHICLE BACK AND NOT DEFINITIVE DATE OF RETURN. IF THIS WOULD'VE HAPPENED WITH MY DAUGHTERS IN THE CAR WHILE DRIVING DOWN THE ROAD IT WOULD'VE CAUSED A SERIOUS CRASH.

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