NHTSA Complaint #11521434 — 2014 FORD FIESTA

The contact owns a 2014 Ford Fiesta. The contact stated while driving 30-35 MPH, the vehicle decelerated, then accelerated unintendedly. The contact released the accelerator pedal and continued driving. The contact also stated that the vehicle jerked and was not operating as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission element A was stuck. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer then diagnosed that the transmission clutch assembly, the transmission lever, and bearings needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that she had previously filed a complaint regarding a similar failure. The failure mileage was approximately 55,000.