NHTSA Complaint #11521164 — 2011 PORSCHE CAYENNE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11521164
Vehicle 2011 PORSCHE CAYENNE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

I have a 2011 model Porsche Cayenne S. From the service records, I can tell the car has had two transfer cases already replaced and is in need of another. The first transfer case was replaced in mid-2016 by the dealer at about 46,000 miles. The second transfer case was replaced just over 12,000 miles later, at 58,500 miles, in late 2019. Both replacements were done by the previous owner. This should have been the newest and most updated transfer case with the new control modules and GNC-coated plates, but this does not appear to have solved the problems Porsche is having with the transfer cases. It is now mid-2023, and an independent shop says I need another transfer case in my car at 76,000 miles. It is hard to believe that Porsche considered the upgraded parts (2018+) to be a permanent solution, especially when it only lasted about 17,000 miles.      I will hopefully be able to have my local dealership dissect the transfer case I am replacing so that I can learn more about what actually failed on this updated unit. Transfer cases are a major part of the vehicle and should be expected to last just as long as other major components (ex. engine, transmission). It is very unsafe when any major part of the drive train fails.  PS. One of the main reasons for purchasing this specific cayenne was because I believed the transfer case it had installed in 2019 would have solved all of these issues and I would not need to replace it again. 

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