NHTSA Complaint #11521140 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford Ecosport. The contact stated while driving at various speeds, the vehicle began to jerk and stalled. There was no warning light illuminated. The contact veered to the side of the road. The contact restarted the vehicle and continued driving; however, the failure recurred several times while driving, and the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The engine was replaced; however, the failure recurred two years later. The contact stated that while driving at an undisclosed speed, the vehicle sputtered. An unknown warning light was illuminated. The contact was able to drive to the nearby residence; however, the failure recurred significantly while starting the vehicle the next morning. The vehicle was taken to the dealer, where it failed to restart. The dealer diagnosed that there was coolant intrusion into the engine block, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was unknown.