NHTSA Complaint #11520355 — 2019 HYUNDAI SONATA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11520355
Vehicle 2019 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I noticed the problem when my change oil light started coming on several thousands miles before my oil change was due. I checked the oil and it was very very low. Much lower that it should have been at that point during the maintenance period. We added oil thinking maybe something had happened with the previous oil change. Made it to the next round of maintenance and a few thousand miles into that one, same thing. Oil light came on again. Extremely low oil levels. I called the dealership where I had purchased the car - I am the original owner - and they requested me to bring it in for an oil consumption test. It was an immediate request. No other questions were asked. After the dealership kept my car for 2 1/2 weeks we get a call that the "valve" was full of "oil sludge" and were accused of "maintenance neglect", although we can produce records, and due to that Hyundai Corporate said our warranty would not cover it and repairs will not be covered. We would be held financially responsible for a brand new engine. I declined the repair as we cannot afford the repairs at this time and told the dealership we will continue to monitor oil levels.

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