NHTSA Complaint #11520224 — 2017 CHEVROLET CRUZE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11520224
Vehicle	2017 CHEVROLET CRUZE
Component	ELECTRICAL SYSTEM
Date of Incident	August 5, 2019
Date Filed	May 3, 2023
Mileage	117,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

The contact owns a 2017 Chevrolet Cruze. The contact stated while he was attempting to start the vehicle, and while attempting to turn the vehicle off, he observed that the "remote key not detected" message was displayed. The contact stated that he had gone through several replacement key fobs. The contact had taken the vehicle to a local dealer, where he was sold a new key fob. The vehicle was not diagnosed and only the key fob was replaced. The manufacturer had not been informed of the failure. The contact researched online and related the failure to manufacturer Technical Service Bulletin Number: 16-NA-396 (Intermittent Operation of Key Fobs - Electrical System). The failure mileage was 117,000.

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