NHTSA Complaint #11520103 — 2011 HYUNDAI ELANTRA

The power steering stopped working while driving in 2019. The steering wheel jolted 1-2", the EPS light blinked and then remained lit. Maintaining control of the vehicle was strenuous, making it impossible to quickly maneuver, especially at low speeds. Safety of the driver and others on the roadways was negatively impacted by the sudden malfunction. The power steering became intermittent while driving, then completely failed. The vehicle was serviced by a Hyundai dealer/service department for diagnostics, but a diagnosis was inconclusive. To remedy, it was recommended to replace the power steering module. This was done, and it provided temporary resolution. Power steering suddenly became intermittent again. Another diagnostic appointment suggested to replace the entire steering column. This has not been done. There was no warning that the power steering would fail. The vehicle is available for power steering inspection upon request. Electronic issues are persistent, effecting multiple areas of the vehicle. The headlights and taillights have gone out much more frequently than expected. The airbag sensor light has recently illuminated. The Tire pressure sensor blinks, then remains illuminated. The Electronic Stability Control Indicator has been illuminated since the power steering failure. This vehicle has had multiple issues arise, and it has had thousands of dollars of work put into it in an attempt to return it to a safely driving vehicle. It is unacceptable for the manufacturer to sell a car that cannot uphold basic safety standards. There have been multiple recalls for power steering issues on Hyundai's surrounding this 2011 model. Clearly there is an issue that needs to be addressed, and Hyundai needs to be held accountable for their negligence. All owners should be entitled to have their vehicle promptly repaired at no cost, and they should be reimbursed for time and repair costs spent trying to resolve this avoidable issue.