NHTSA Complaint #11540972 — 2011 HYUNDAI ELANTRA

My safety was a risk on August 25th as I was driving back home from work. As I was about to make a right turn, the wheel was hard to turn for second which resulted in me making a wider turn. Thankfully no other cars were around. As I parked, the wheel would swing back and forth and make a swishing sound when touched. A couple of weeks prior to the incident, I had a family friend conduct an oil change. I had mention to him about my steering wheel problem and my tire light being on— all of these problems started at the end of July). He said the steering issue is not normal and not good at all since it ruined the front of my tires. He said in order to fix the tires, I would have to get the steering problem checked and fixed first. He and my warranty recommend me to go to a certified mechanic since he didn’t have the tools to properly diagnose and that I can get it fix through my warranty. After going to United Service Automative, the certified mechanic told me that his diagnosis was pointing to errors in the electrical steering wheel system. Unfortunately, I had to pay for the inspection since my warranty said they couldn’t fix it. The certified mechanic recommended me to go to the actual manufacturer/dealer to get it checked. I have made several calls to Lithia Hyundai of Fresno about this issue since August 24th. I talked about to at least 4 employees that this is a safety concern. Answers I got back were “By appointment your car cannot be seen until January 2024…you can walk-in but we cannot guarantee your car will be looked at and can actually sit in the shop for a week or more until we look at it.” I have been also hanged up on twice and had to go through the sales department. No one seems to be taking me serious or taking precautious measures. I will be doing a walk-in on Monday, August 28th, 2023 requesting a safety inspection and how can I get the car fixed since I am still paying off the car.