NHTSA Complaint #11519675 — 2023 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11519675
Vehicle 2023 TESLA MODEL S
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

3 separate times the right pillar camera and 2 times for all cameras: The car's computer lost contact with the cameras and could not reconnect. In 2023, Tesla changed from radar to camera sensing technology. All driving functions relating to car positioning and cruise/speed control were lost at those times. Twice the car was under cruise control so the car interpreted this as 0 mph and initiated emergency braking from 75 mph on an interstate highway. I was able to avoid the following cars hitting me only by instantly accelerating back to posted speed. Tesla has been very difficult to convince that this is a problem. They say that remote diagnosis is inconclusive. Since they go for "at home" service first, 3 separate service times were cancelled by them, and they will not allow a service appointment at their shop for further diagnosis. Warnings came up on the instrument display, but only for 10 or 15 seconds, in words too small to read. Since I am trying to maintain control of the vehicle, I cannot stare at the screen to try and memorize, or find my phone to try and take a picture. This vehicle does not allow the owner to look at the error/trouble logs, so exact times and dates are elusive. Tesla refuses to start investigating until the exact warning, date, and times are advised. Dates are known, approximate times and driving conditions are known but aren't good enough.

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