NHTSA Complaint #11519421 — 2021 SUBARU OUTBACK

The contact owns a 2021 Subaru Outback. The contact stated that on three separate occasions the windshield cracked without impact. The vehicle was taken to the same dealer after each failure and was informed each time that a rock chip might have caused the failure. The contact purchased a carbon steel film after which he was informed would prevent the windshield from breaking in the event of another cracked windshield, with the purchase of this protective film, he could have a total of 4 windshield replacements free of charge. The contact stated that each failure obstructed his vision while driving. The manufacturer was not notified of the failure. The vehicle was repaired. The failure mileage was approximately 6,000.