NHTSA Complaint #11518833 — 2016 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11518833
Vehicle	2016 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	April 25, 2023
Date Filed	April 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Tesla Model S touchscreen (MCU 1) continue to respond extremely slowly. Sometimes this means that the rear camera does not respond / turn on when the car is in reverse. Camera has been previously replaced under warranty. However, the issue remains. Have had several past appointments with various errors including black screen resets at random times and lack of responsiveness which impacts required safety features like the rear camera, but also convenience features such as climate control, radio, navigation, etc. Tesla continues to push for customers to pay for an upgrade to MCU 2. However, it seems that these safety features should work correctly in a consistent manner without the customer being required to pay.

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