NHTSA Complaint #11518731 — 2014 CHEVROLET SILVERADO 1500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11518731
Vehicle 2014 CHEVROLET SILVERADO 1500
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

2G Onstar device has been disconnected By Onstar creating electrical code in different system including electronic brakes, HVAC Control unit, radio, amplifier, electronic stabilization and parking assistance. Onstar is part of the vehicle communication system between computer and do to disconnection is sending error code to other control unit affecting them. Spoke with Onstar representative that confirm code error B101D:31 will be present do to disconnection of the service and recommended to visit Chevrolet dealership to remove Onstar equipment. Visit a Chevrolet dealership and the service representative told me that they can’t remove the equipment because all other computers on the vehicle are in communication with Onstar device and if removed the vehicle will stop working. Codes present from BCM are U0422 invalid data received, U1509, U0415, U0073, U0077, U0126, U0151. Service representative at dealer confirmed that Onstar will cause other problem do to error communication. Onstar device can shut down your vehicle. Electronic and computer problem can be unsafety on your vehicle. Onstar as well as Chevrolet/GM know that this is causing electrical problem but recommend to contact other shops to see if they can by pass that error and won’t take responsibility of what their are causing to all vehicles with 2G network

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