NHTSA Complaint #11518666 — 2021 HYUNDAI ELANTRA

I completed an oil change at Greggs oil express in Porterville California on 02-11-2023. I have the invoice. On 02-24-2023, I went out of town. At approximately, 5:00 pm, I heard a loud bang, large amount of oil pouring out of the bottom of the car, the car became disabled and I pulled over to the side of the road. I had it towed to the closest Hyundai dealership in Victorville Ca. They provided me with a report that stated when receiving my oil change stating due to the drain plug issue is a direct result of a third party and was not covered under warranty. I then made contact with my insurance, an investigator also reported the same. I have both reports. I have made contact with Greggs Express where I received the oil change and it was suggested to report the incident as they have come across situations like this with the particular vehicle. Therefore, I am now stuck. It is not covered under warranty, not covered under insurance, and the cost is 10,000. Besides the fact that I could have been injured.