NHTSA Complaint #11518538 — 2022 RAM 5500

Many owners have reported sudden loss of power and control resulting from explosive transmission failure causing a major public safety issue. RAM has not provided details on which vehicles are affected. The TSB states if the customer experiences such symptoms to contact dealer if still alive. This lack of information has resulted in many customers simply parking their vehicles and waiting until FCA issues more details on which transmission serial numbers are impacted. Owners have also joined various forums and crowd sourcing information (SEE ATTACHED EXECEL SHEET) to identify factors such as build dates, transmission serial numbers and conditions in which the failure happened. I am requesting the NHTSA to conduct an investigation and require FCA to provide more details regarding impacted vehicles rather than taking a if-it-fails-call-us approach. Furthermore, FCA is not reimbursing owners for towing expenses related to the load. In some cases the truck towing is covered but not in other cases if the towing cost is deemed too high. This has resulted in some owners paying over $5000 for towing expenses and waiting for repayment. In some cases the TSB repair has resulted in additional failures causing the vehicles to be out of services for multiple months and additional safety to the operators and other motor vehicles that share the road with these RAM vehicles.