NHTSA Complaint #11642692 — 2022 RAM 5500

Our driver told us that he lost steering. At 35 mph on a open highway (which is confirmed by our gps). He also has a clean driving record and has been driving box truck for decades with no incident. Once steering was lost the box truck to slam in into the barrier twice , than roll onto its side. There where no other cars involved in the accident and the truck is now totaled. There is so much damage done to the truck it is hard to pinpoint the failure point. The center link is broken and the tie rod end is snapped off. The truck only has 38,000 miles on it. The air bags weren't deployed and the driver had to be pulled out of the truck. The police confirmed the steering failure point on the police report. There was no warning of the failure. Until the accident.