NHTSA Complaint #11518323 — 2013 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11518323
Vehicle 2013 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

In December 2022, my 2013 KIA Soul was broken into. There was a trend on tik tok showing how easy it was to break into KIA AND HYUNDAI. My Kia Soul was in the shop for over a month getting fixed. While driving home on I-95 the Kia Soul broke down, it shut off and had to be towed back to the shop. When the shop called back and told me what the issue was, they said the engine was done. I looked up on the recall website seeing if the engine was on the recall list, it said it was not. There are 4 Kia Soul engines on the list but mine is not. I contacted Kia about the issue, they said since I am not the 1st owner, the 10 year 100,000 mile warranty was a void. I only got 5 years 50,000 miles. How are customers getting new engines with the same issue & this Soul isn't

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