NHTSA Complaint #11518133 — 2021 FORD ESCAPE HYBRID

The contact owns a 2021 Ford Escape. The contact stated that the front driver’s side door had experienced multiple defects. The contact stated that a metal piece on the door had formed 3 holes on the inside of the door. As a result, the door would swing open without hesitation; in addition, the window failed to roll down as needed. The vehicle was initially taken to a local dealer who could not service the vehicle and referred her to the manufacturer for assistance. The manufacturer was notified, and a case was filed. The vehicle was then taken to Hubler Ford Center, Inc. (2605 IN-130 #44, Shelbyville, IN 46176) and diagnosed and the contact was provided an estimate for the repair. The manufacturer agreed to cover a part of the repair cost. The vehicle was not repaired. The failure mileage was approximately 35,000.