NHTSA Complaint #11518039 — 2008 HONDA CIVIC

The contact owns a 2008 Honda Civic. The contact stated while driving 55 MPH, he noticed a strong coolant odor and that the temperature gauge was showing that the engine was overheating. There was no warning light illuminated. The contact veered to the side of the road. Upon inspecting the vehicle, the contact noticed that coolant was leaking into the engine compartment. The vehicle was towed to the local dealer, where it was diagnosed that the engine block was fractured, and that the engine needed to be replaced. The dealer sent a diagnostic report to the manufacturer; however, the manufacturer declined to cover the repair and informed the dealer that an extended warranty coverage notice for the engine, was previously sent to the contact. The contact stated that he had not received the notice. The contact followed up with the manufacturer, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 272,906.