NHTSA Complaint #11518030 — 2015 KIA SOUL

The contact owns a 2015 Kia Soul. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that the check engine, oil, and KSDS sensor warning lights were illuminated. The contact pulled over and was able to restart the vehicle; however, the vehicle was not responsive and shifted into LIMP Mode. The contact drove the vehicle to a dealer who determined that there were metal shavings in the oil pan. Additionally, there was and no oil in the engine. The mechanic related the failure to NHTSA Campaign Number: 20V750000 (Engine). The dealer refused to replace the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.