NHTSA Complaint #11517938 — 2007 GMC SIERRA 2500

I left my vehicle for service (19 April 2023 - approximately 8:30 am CT) for an urgent safety recall to Bommarito West County GMC dealership located at 15736 Manchester, Ellisville, MO 63011 (Phone: 636-391-7200). When I drove the vehicle in the dealership and had not issues driving and steering. And when I picked it up at approximately 12:30 pm the same day the service consultant (Joshua Delanoix) did not bring the vehicle to me the same as I left it. Joshua asked that I pick it up in the parking lot, instead. I drove off the lot and noticed that the steering wheel would pull severely off to the right side when breaking causing the car to become unstable and steering towards oncoming traffic. I slowed down until I could retain better control of the vehicle to get home. Then, at approximately 4:30 pm, I drove back to the dealership and spoke to the same service consultant. He then referred me to the service manager (Pat Roberts). I explained to service manager that I could not drive the vehicle safely and requested a safety check. Pat refused to check the service work or the vehicle safety and disregarded my concerns. Afterwards, I spoke to the sales manager (Larry Buchhorn) and explained again my safety concern and he followed up with the same service manager and told me that there was nothing they could do and that the service manager's supervisor (Mike Simms) would contact me. Finally, I was allowed to drive out of the dealership with the same safety issue for the second time.