NHTSA Complaint #11517758 — 2018 CHRYSLER PACIFICA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11517758
Vehicle	2018 CHRYSLER PACIFICA
Component	ELECTRICAL SYSTEM
Date of Incident	April 11, 2023
Date Filed	April 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Auto on/off was working for a few days (which is not normal). When in the drop off line for school it turned off for that. When I let go of the gas to go, the car shut off completely. I restarted it and it said "service shifter" and the shifter lights did not come on. I did move it to park by counting the clicks of the turns. Drove home from the school. Same day and other days following, the auto on/off is back to not working. Randomly when I start the car it says the "service shifter" message and does not light up the shifter letters. Sometimes if I turn it off and then back on it will not appear. Other times, it does and I have to just go. This is a safety hazard if it shuts off and will not turn back on. This started roughly 1.5/2 weeks ago - the week after Easter.

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