NHTSA Complaint #11517478 — 2017 HONDA PILOT

The drive side power seat will not raise above a certain height, and compromises a shorter drivers visibility and proper driving potion (someone under ~5'"6'). This is a know problem caused by a part failure and is documented in Honda Service Bulletin 18-034 (Clicking from the Driver's Power Seat While using the Height or Tilt). As a result of Service Bulletin 18-034, this voids the extended warranty that was purchased with the vehicle and Honda USA will not cover the repair as it is out of original warranty. This is a safety concern as stated above and the need to place a cushion under the drive to raise their height puts the seatbelt at an unsafe position. The cost of repair is excessive at $2,400 but regardless of cost this is a known problem and a safety concern for both driving and in a crash.