NHTSA Complaint #11517259 — 2016 TESLA MODEL X

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11517259
Vehicle	2016 TESLA MODEL X
Component	SUSPENSION
Date of Incident	December 20, 2021
Date Filed	April 16, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

The control arm joints of the Model X started to squeak under warranty. Under warranty, they "Reseal Area Around Both Front Upper Control Arm Ball Joints With Urethane (Model X)" which they knew didn't fix the problem from looking Tesla forum. It just masks the problem for another 1-2 years and when the car is out of warranty, they now offer a fix which is to replace the entire control arm joint which is around $1k per side. There is a known issue with Model X suspension. It looks like other models have had a recall for similar issues.

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