NHTSA Complaint #11516952 — 2012 FORD FUSION

Transmission issues continue to appear without warning. Car shutters at times and fails to shift properly at low speeds. When exiting the freeway and coming to a stop, car wants to surge forward, even with brakes firmly applied. I have had the wrench light come on briefly two times. Took the car into a local transmission shop and requested diagnostic scan for codes and trouble shoot. No codes were found for transmission or any other system on the car. As the car had 100K miles, shop recommended a Transmission fluid change, even though Ford does not recommend this until 150K miles. Shop noted that fluid color was still red in color and no foreign debris was found in the old fluid. There is no evidence of fluid leaks either. Transmission shop recomended that I contact Ford delearship to see if they can reprogram or update Transmission Control Module. Contacted local dealership and was told that they would charge a minimum of $242.50 to run another diagnostic scan, but that there were no guarantees that this would solve the problem. A simple Google search shows that there are many "known issues" with this Ford Transmission that is in my vehicle, but Ford has not issued any recalls to remedy the problem. I feel that I am stuck between a rock and a hard place with an unreliable vehicle that Ford "knows" has transmission problems but chooses to ignore their customers.