NHTSA Complaint #11516673 — 2018 JEEP GRAND CHEROKEE

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 45 MPH and approaching her residence, the vehicle lost electrical power, causing the power steering and brakes to become inoperable. The messages "Service Stability", "Service Transmission" and other unknown messages were displayed. Additionally, the check engine warning light and other unknown warning lights were illuminated. The contact was able to veer to the side of the road, where she continued driving until the vehicle stopped in front of her residence. The contact stated that the vehicle restarted and operated as needed the following day. The contact stated that the failure reoccurred a week and half later. The vehicle was taken to dealer, where the alternator was replaced; however, the failure reoccurred while returning to her residence. The contact was able to jumpstart the vehicle and drove to her residence; however, the failure reoccurred in front of her residence. The dealer was notified. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,524.