NHTSA Complaint #11516297 — 2012 KIA SOUL

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11516297
Vehicle	2012 KIA SOUL
Component	STEERING
Date of Incident	April 1, 2022
Date Filed	April 10, 2023
Mileage	39,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

The contact owns a 2012 Kia Soul. The contact stated that while operating the vehicle a clicking noise was present coming from the steering column while turning the steering wheel in either direction. The vehicle was taken to the local dealer who diagnosed that the steering coupler was faulty and needed to be replaced. The vehicle was not yet repaired. The contact noticed that after retrieving the vehicle that the noise had become louder and more pronounced when turning the steering wheel. The manufacturer was not notified of the failure. The failure mileage was 39,000.

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