NHTSA Complaint #11516094 — 2021 KIA SOUL

I bought my 2021 Kia Soul on 10/21/20. Then on 11/11/20 my car started having transmission issues within less than one month of ownership & nearly 1000 miles on it. The transmission was replaced in late Nov./early Dec. of 2020. On 12/15/22, My Soul started revving up & the RPM needle was bouncing while driving, but the car would not go any faster when I pressed the gas pedal. I realized, I was having transmission issues with my 2021 Kia Soul, AGAIN. The car has less than 37,500 miles on it. I contacted Power Kia of Salem Oregon that day & the first appointment that I could get was on 12/29/22. I had the car towed to Power Kia on 12/27/22, then received a voicemail & text msg. from Power Kia on 12/28/22 that they will diagnose the issue. That was the last time that I got any information about my car without me contacting them. It has been OVER THREE MONTHS & Power Kia STILL has my vehicle & has not bothered to contact me with updates unless initiated by me. They have not provided any assistance for transpiration during this difficulty, even though that I told them multiple times, that I commute 80 miles daily. I bought a brand-new car to have reliable transportation to & from work, only to have to replace the transmission TWICE & be without my vehicle for nearly four months. The complete disregard of my safety by Power Kia when driving a car with a faulty transmission is reprehensible. I have developed anxiety issues, have had sleepless nights, and now have panic attacks just at the thought of dealing with this matter.