NHTSA Complaint #11515797 — 2013 FORD ESCAPE

The contact owns a 2013 Ford Escape. The contact stated that on various occasions, she noticed that the coolant level was low but had not seen a fluid leak. The contact then stated that after starting the vehicle, the message that the engine was overheating was displayed and the temperature gauge rose rapidly. The vehicle was towed to an independent mechanic, where it was diagnosed that there was a coolant leak, and the coolant was refilled. The contact was advised to take the vehicle to a local dealer for further diagnostic tests and repair. The contact made a local dealer aware of the failure; however, the vehicle had not been taken to be diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 86,000.