NHTSA Complaint #11515754 — 2019 FORD RANGER

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11515754
Vehicle	2019 FORD RANGER
Component	VISIBILITY/WIPER
Date of Incident	February 28, 2023
Date Filed	April 6, 2023
Mileage	29,634 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

Climate control temperature system failed and would not adjust. A clicking/snapping noise was present under the dash when attempting to control climate and defrost. Ford verified the failure of the climate control system and stated that I the original owner, [XXX], must personally pay for labor and parts to replace the climate control housing assembly to resolve the failed climate control system and achieve functional defrost. The vehicle went in for inspection at Jim Click Ford (6244 E 22nd St; Tucson AZ 85711; +1-520-570-7301) on the March 29th, 2023 and the repair was completed on April 4th, 2023 (Ford Part Number 18478). The vehicle had 29,634 miles on it at the time of repair. The issue is identical to that described in “SSM 49264: 2019-2020 – Climate Control Temperature Will Not Adjust With Clicking/Snapping Noise From The Dash – Built On Or Before 30-Jul-2020”. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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