NHTSA Complaint #11515618 — 2014 KIA OPTIMA

March 15, 2023 I Ania Covington as well as my mother Ramona Allen went to the Kia dealership in Southern Pines, NC at 10am to get a recall fixed on my car (fuel line), an oil change, air filters changed, as well as a valve gasket replacement (recall was free, everything else paid out of pocket). I received my car back at 4pm the same day, when I pulled off the lot not even a mile away my car was smoking from the exhaust pipes. I went back to ask them was it going to continue to do that, the mechanic as well as the advisor told me it’s just the old oil burning off. As I was driving home I began seeing smoke come from my engine as and still from the pipes I was still thinking it was the old oil burning off hence that’s what I was told. I decided to go to the gas station to get gas for the remaining of the week, and my car burst into flames while I was pumping gas. The fire had originated from my engine. I went back to the dealership the following day to show them pictures, the service manager(Thomas) told us to reach out to Kia corporate. It’s almost one month later, no one has been answering calls from me nor my mother. We went back to the dealership 3/31 the service manager took our information again and told us he’d reach out and still haven’t been informed on anything.