NHTSA Complaint #11515508 — 2013 FORD EXPLORER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11515508
Vehicle 2013 FORD EXPLORER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

My car was showing oil engine replace message, it was not performing as usual, when taken for normal service at ford dealer to change oil, they identified cooling liquid leaking inside the engine as it seems in the ford explorer and other models the water pump is inside the engine which makes identifying any leakage very challenging as it is not easily visible.the faulty water pump leaks liquid inside the engine which overheats and damages the engines and lead to car failure when driving it. Since leakage is not easy to detect the faulty water pump and bad design(by putting the water pump inside the engine) may lead to engine failure when driving the car and accidents leading to life threatening situation. When seaerching on the net it seems several ford explorer 2013 owners faced same issues and were not able to identify the leakage easily and had engine damage and had to pay a lot of money to fix it. Ford should recall and change the pumps on its own cost.

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