NHTSA Complaint #11515286 — 2016 FORD FOCUS

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11515286
Vehicle 2016 FORD FOCUS
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

Hello this complaint is in reference to recall #18S32. I had issues with my vehicle telling me I had gas when it was really empty. The dealership got me in, said it was a recall and repaired it quickly for me, This was in 2019. The past couple months my vehicle is stalling when I get gas. It's usually always associated with me getting gas. I had some mechanics check it out and they all said it was the purge evaporator valve. They informed me to contact the dealership because there should be a recall on this issue. I contacted them and was told there isn't. So I haven't gotten it fixed because well money. I looked it up and there is a recall on that specific thing but the dealership is claiming it was "fixed" in 2019, and they cannot fix it again. I contacted ford and they told me the same thing. I'm just at a lost and concerned because I do not know who to contact or where to go from here since this issue is still tied to a recall issue that was supposedly "fixed"

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