NHTSA Complaint #11515268 — 2022 MERCEDES-BENZ SPRINTER 2500

At elevations above about 6,500ft, the Sprinter is essentially immobile or becomes intermittently unresponsive to the gas pedal when it is depressed. This happens routinely at elevation and has led to unresponsive acceleration while driving. The unresponsive accelerator has compromised safety when trying to pull out onto roads. This issue has occurred frequently to other Sprinter owners in similar conditions. No warning lights, lamps, or messages appear or are associated with this issue. This issue appears difficult to replicate at Mercedes dealerships/service centers as they are all below the affected elevation. When describing the issue to a MB service representative, I was told it was “normal”. Though an unresponsive accelerator should not be written off and discarded as normal when it has the easy potential to inflict harm its passengers.