NHTSA Complaint #11604674 — 2022 MERCEDES-BENZ SPRINTER 2500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11604674
Vehicle	2022 MERCEDES-BENZ SPRINTER 2500
Component	ENGINE
Date of Incident	June 24, 2024
Date Filed	July 26, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I have had to have the EGR valve cleaned out 4 times in 18000 miles. The dealer states it carbonized and causes bucking and hard shifting. This is a great hardship as to lost time of vehicle in service. Smithtown Mercedes has told me it is a known issue with no current resolution other than cleaning the EGR every 3 months.

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