NHTSA Complaint #11515218 — 2018 JEEP COMPASS

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT issue reported to NHTSA

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Complaint Details

ODI Number	11515218
Vehicle	2018 JEEP COMPASS
Component	EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Date of Incident	March 1, 2023
Date Filed	April 3, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

The component that is failing is the interior screen. It is glitching alot to the point I can't change the station or use the screen for assistance when backing in to parking spots. My safety was at risk when I was backing up then all of a sudden it started glitching. I brought it to the dealerships attention but I haven't been to my scheduled appointment yet to get the matter fixed. No, the vehicle has not been inspected by the manufacturer, police, insurance or other representatives. There were no warning lamps, messages or other symptoms that led up to the glitching issue with the screen. The glitching been happening for about a month now.

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