NHTSA Complaint #11515077 — 2014 BMW X3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11515077
Vehicle	2014 BMW X3
Component	ENGINE
Date of Incident	March 17, 2023
Date Filed	April 2, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I started my car on 3/17/23 and immediately noticed two things: a 'drivetrain malfunction' error message in my console, and the engine was almost sputtering like it was about to die. When I put the car into Drive, I then noticed that it had great difficulty to accelerate and change gears automatically. It was very unsafe to make any cross-traffic turns because it would be slow as a turtle putting me at great risk. Immediately took it to Schomp BMW, where it stayed for 5 days and was diagnosed with a timing chain issue. The cost for repair at the dealer was outrageous, so I transferred the vehicle to my local shop, The Garage, to confirm the diagnosis and perform the actual repairs with original BMW parts which they had to order.

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